Agent Mailo
Your inbox, handled — end to end.
Agent Mailo takes over the repetitive 80% of your inbox. It classifies incoming mail by intent, pulls the context it needs from your CRM and ticketing systems, drafts on-brand replies, resolves routine requests outright, and routes complex cases to the right person with a full summary attached. Every action is logged, reversible, and governed by approval rules you define.
Email OperationsFrom Business Problem to Running System
What it costs you today, how the technology actually plugs in, and what changes on your P&L.
The Problem
Operations and support teams lose 3–4 hours a day working the inbox. Response times slip, revenue-critical mail waits behind noise, and headcount scales linearly with volume.
Our Approach
Mailo connects over the Gmail and Microsoft 365 APIs, classifies every thread using retrieval over your CRM and ticket history, and executes reply / update / escalate policies you define in Orchestra — no rip-and-replace of your mail stack.
The Payoff
Email stops being a staffing problem: SLAs hold around the clock, roughly 80% of routine mail closes without a human touch, and every message carries an audit trail your compliance team can replay.
From Signal to Resolution
Agent Mailo runs a continuous loop — always observable, always interruptible, always logged.
Ingest
Connects to your mailboxes and shared inboxes, reading new mail in real time.
Understand
Classifies intent, urgency, and sentiment; retrieves customer history and policy context.
Act
Drafts and sends replies, updates tickets and CRM records, schedules follow-ups.
Escalate & learn
Hands unusual cases to humans with full context, and learns from every correction.
What Teams Put Mailo On First
Concrete, bounded processes — the fastest way to prove value before widening the mandate.
Customer support inbox
Refund requests, order status, account changes — resolved end-to-end with CRM updates and a reply in your brand voice.
Sales & demo requests
Qualifies inbound leads, answers product questions, proposes meeting slots, and books the calendar.
Operations & vendor mail
Invoice queries, delivery confirmations, and status chasing handled without a human opening the thread.
Shared inbox triage
Deduplicates, routes, and prioritises high-volume shared inboxes so nothing breaches SLA silently.
What Agent Mailo Does
Guardrails & Governance
Works With Your Stack
Where Agent Mailo Delivers
All IndustriesReady to Put Agents to Work?
Tell us which process hurts most — email backlog, reconciliation, claims, scheduling — and we'll show you an agent handling it, governed and auditable, within weeks.